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Salesforce.com offers market-leading software services for customer information management. Since the introduction of the services, the customer base is constantly growing.
The Sales Cloud and Service Cloud are promising in light of the pervasiveness of the Internet; the service is categorized as the trendy "on-demand application". CRM offers an on-demand application that is easy-to-use and intuitive, as it incorporates the tools and features recognizable to users of popular websites such as those of Amazon.com and eBay. Sales Cloud and Service Cloud will further expand its customer base because, compared to traditional enterprise software model, they provide significant benefits by reducing risks and costs of deploying information technology resources, managing software and hardware upgrades, and hiring IT personnel to maintain applications.